Holiyay is a Québec-based company, founded and operated in Bromont, Canada.

The illustrations are created by artists we carefully select and compensate for their work.

Our 500- and 1,000-piece puzzles are currently manufactured in China, simply because there is no factory in Canada able to offer this level of quality at this format.

We produce our designs in small quantities, which means that most of them are not reprinted once they sell out.

Each puzzle is designed a bit like a special edition, making it even more unique.

That said, we are constantly working on new designs that will be released soon, and we can’t wait to share them with you.

Yes. All of our designs include an 8 × 11 inch poster, perfect as a reference while assembling the puzzle.

We ship to Canada, the United States, and Europe.

International shipping rates may apply for orders shipped outside of Canada.

Canada: typically 2 to 5 business days
United States: 10 to 15 business days
International: varies depending on the destination

Shipping costs vary depending on the destination.

In Canada, they generally range between $7 and $15.

For certain regions, such as the United States and Europe, shipping may be more expensive due to international transportation costs.

Even though every puzzle is carefully inspected, a piece can occasionally go missing.

Please write to hello@holiyaypuzzles.com with your order number and a photo of the completed puzzle, and we’ll take care of it.

Orders within Canada are usually delivered within 3 to 5 business days.

If your order is taking longer than expected or appears to be lost, please write to hello@holiyaypuzzles.com and include your order number.

We’ll check on the status of your order.

Yes. Holiyay was founded by Mathieu and Hélène, a Québec-based duo located in Bromont, Canada.

Everything is managed on a small scale, with lots of love, care… and matcha 🍵

Yes, and it’s at the heart of our project.

Each illustration is created by an artist we truly value and compensate upfront.

If you’d like to make a return, please refer to our refund policy to review the conditions and the return process:

👉 https://holiyaypuzzles.com/policies/refund-policy

Once your order has shipped, you’ll receive a confirmation email with a tracking number.

If you can’t find it or have any questions, feel free to write to hello@holiyaypuzzles.com and we’ll be happy to check for you.

If your order hasn’t been shipped yet, it may be possible to modify or cancel it.

Please write to hello@holiyaypuzzles.com as soon as possible with your order number, and we’ll see how we can help.

Our puzzles are primarily designed for an adult audience.

That said, some children may still enjoy them, especially if they are accompanied or already comfortable with puzzles.

We generally recommend our puzzles for ages 12 and up.

Yes! Our puzzles are available at several partner retailers.

If you’d like to know where to find a store near you, feel free to write to hello@holiyaypuzzles.com, and we’ll be happy to guide you.

You can reach us anytime at hello@holiyaypuzzles.com.

We do our best to reply quickly, usually within 24 to 48 business hours.

If you are a retailer and would like to carry our puzzles, a wholesale application form is available at the bottom of our homepage.

Once the form is completed and approved, you’ll be able to place orders directly with us and access wholesale pricing.